TERMS & CONDITIONS
You will receive a Confirmation Text/Email. You are responsible for checking that the details received to us are correct.
You will manually receive a 'Journey Details' Text or email when the journey has been assigned to a driver. This will contain the pick-up instructions and the driver's telephone number. AstonLee Airports Aylesbury will not Refund you if you have forgotten to take this with you.
AstonLee Airports Aylesbury does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2-3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. We will not take responsibility for any passengers missing their flight if 2-3 hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2-3 hours prior to flight departure, however, AstonLee Airports Aylesbury accepts no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
AstonLee Airports Aylesbury does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact customer services team immediately.
The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.
Please ensure you give us your arrival times and day into the UK and not your departing information.
If your flight has any serious delays please inform us or the driver as soon as possible.
AstonLee Airports Aylesbury use their own transport wherever possible but do use third party companies where appropriate.
Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected
POLICIES & NOTICES
AstonLee Airports Aylesbury prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.
AstonLee Airports Aylesbury reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
** Additional £5 charge between midnight and 6 AM**
**Barrier/Carpark charges are not included in the prices**
On Journeys collecting from an airport AstonLee Airports Aylesbury does not charge for the 1st hour's waiting time after the plane has landed.
Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro rata.
Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.
Any Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Any amendment must be made via an email or by telephone to us to which you will receive an email/Text confirming the amendment. Amendments must not be made with your driver.
All bookings must be made through the office either via the website, telephone or e-mail. In this way, confirmations are sent out and the journey is insured.
AstonLee Airports Aylesbury will accept any cancellation as long as 24 hours notice is provided. There will be a £15 or 20% (whichever is higher) administration/transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation/text by us.
If you do not receive an email from AstonLee Airports Aylesbury confirming the cancellation, then we have not received it. In this case please call our number which is +447895958686.
Refunds will not be issued in the following circumstances:
- No refund is made if the passenger does not show up for pre-paid journeys.
- No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
- All other circumstances where a refund may be possible should be addressed directly with AstonLee Airports Aylesbury customer services.
Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email/text/WhatsApp. All complaints must be submitted within 30 days of the event giving rise to the complaint.
Please note that some calls may be recorded for quality and training purposes.