TERMS & CONDITIONS

You will receive a Confirmation Text/Email. You are responsible for checking that the details received to us are correct.

You will manually receive a 'Journey Details' Text or email when the journey has been assigned to a driver. This will contain the pick-up instructions and the driver's telephone number. AstonLee Airports Aylesbury will not Refund you if you have forgotten to take this with you.

AstonLee Airports Aylesbury does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. We will not take responsibility for any passengers missing their flight if 3 hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however, AstonLee Airports Aylesbury accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

 AstonLee Airports Aylesbury does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact customer services team immediately.

The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.

Please ensure you give us your arrival times and day into the UK and not your departing information.

If your flight has any serious delays please inform us or the driver as soon as possible.

AstonLee Airports Aylesbury use their own transport wherever possible but do use third party companies where appropriate.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected

POLICIES & NOTICES

Pricing

 AstonLee Airports Aylesbury prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.

 AstonLee Airports Aylesbury reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

** Additional £5 charge between midnight and 6 AM**

**Barrier/Carpark charges are not included in the prices**

Waiting Time

On Journeys collecting from an airport AstonLee Airports Aylesbury does not charge for the 1st hour's waiting time after the plane has landed.

Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro rata.

Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.

Tolls

Any Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.

Amendments

Any amendment must be made via an email or by telephone to us to which you will receive an email/Text confirming the amendment. Amendments must not be made with your driver.

Re-Booking

All bookings must be made through the office either via the website, telephone or e-mail. In this way, confirmations are sent out and the journey is insured.

Cancellations

 AstonLee Airports Aylesbury will accept any cancellation as long as 24 hours notice is provided. There will be a £15 or 20% (whichever is higher) administration/transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation/text by us.

If you do not receive an email from AstonLee Airports Aylesbury confirming the cancellation, then we have not received it. In this case please call our number which is +447895958686.

Refunds will not be issued in the following circumstances:

- No refund is made if the passenger does not show up for pre-paid journeys.

- No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.

- All other circumstances where a refund may be possible should be addressed directly with  AstonLee Airports Aylesbury customer services.

Complaints 

Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email/text/WhatsApp. All complaints must be submitted within 30 days of the event giving rise to the complaint.

Please note that some calls may be recorded for quality and training purposes

The type of personal information we collect

 **Privacy Policy**

Astonlee Airports Aylesbury is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data. By using our services, you agree to the practices described in this policy.

**2. Information We Collect**

We may collect the following types of information:

-     **Personal Information:** Name, contact details, and other identifying information necessary for booking and providing services.

-     **Payment Information:** Credit card details and billing information for processing payments.

-     **Travel Information:** Flight details, pickup/drop-off locations, and other travel-related data.

-     **Communication Data:** Correspondence with us, including emails and phone calls.

**3. How We Use Your Information**

We use your information for the following purposes:

-     **Service Provision:** To provide private hire services, manage bookings, and communicate with you.

-     **Payment Processing:** To process payments for our services.

-     **Customer Support:** To address inquiries and resolve issues.

-     **Legal Obligations:** To comply with legal and regulatory requirements.

**4. Data Sharing**

We may share your information with:

-     **Drivers:** Only the necessary information required for service delivery.

-     **Payment Processors:** To facilitate payment transactions.

-     **Legal Authorities:** If required by law or for the protection of our rights.

**5. Data Security**

We employ security measures to protect your data, but no method is 100% secure. We cannot guarantee the security of your information.

**6. Data Retention**

We will retain your information for as long as necessary for the purposes described in this policy or as required by law.

**7. Your Choices**

You have the right to access, correct, or delete your personal information. Contact us to exercise these rights.

**8. Cookies**

We may use cookies and similar technologies to enhance your experience on our website.

**9. Changes to this Policy**

We may update this Privacy Policy. Check our website www.Aylesburytoairport.co.uk for the most current version.

As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), AstonLee Airports Aylesbury complies fully with the code of practice and undertakes to treat all applicants for positions fairly.

Astonlee Airports Aylesbury undertakes not to discriminate unfairly against any subject of a criminal record check on the basis of a conviction or other information revealed.

AstonLee Airports Aylesbury can only ask an individual to provide details of convictions and cautions that AstonLee Airports Aylesbury are legally entitled to know about. Where a DBS certificate at either standard or enhanced level can legally be requested (where the position is one that is included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 as amended, and where appropriate Police Act Regulations as amended).

AstonLee Airports Aylesbury can only ask an individual about convictions and cautions that are not protected.

AstonLee Airports Aylesbury is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

AstonLee Airports Aylesbury has a written policy on the recruitment of ex-offenders, which is made available to all DBS applicants at the start of the recruitment process.

AstonLee Airports Aylesbury actively promotes equality of opportunity for all with the right mix of talent, skills and potential and welcome applications from a wide range of candidates, including those with criminal records.

AstonLee Airports Aylesbury select all candidates for interview based on their skills, qualifications and experience.

An application for a criminal record check is only submitted to DBS after a thorough risk assessment has indicated that one is both proportionate and relevant to the position concerned. For those positions where a criminal record check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate will be submitted in the event of the individual being offered the position.

AstonLee Airports Aylesbury ensures that all those in AstonLee Airports Aylesbury who are involved in the recruitment process have been suitably trained to identify and assess the relevance and circumstances of offences.

AstonLee Airports Aylesbury also ensures that they have received appropriate guidance and training in the relevant legislation relating to the employment of ex-offenders, e.g. the Rehabilitation of Offenders Act 1974.

At interview, or in a separate discussion, AstonLee Airports Aylesbury ensures that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position. Failure to reveal information that is directly relevant to the position sought could lead to the withdrawal of an offer of employment.

AstonLee Airports Aylesbury makes every subject of a criminal record check submitted to DBS aware of the existence of the code of practice and makes a copy available on request.

AstonLee Airports Aylesbury undertakes to discuss any matter revealed on a DBS certificate with the individual seeking the position before withdrawing a conditional offer of employment.

**10. Contact Us**

If you have any question you can contact us by email/post

AstonLee Airports Aylesbury

14 Ebble Close

HP21 8RJ

Aylesbury

Buckinghamshire

Astonleeairports@gmail.co.uk